Mystery Shopping is the practice of using trained Shoppers/Diners to anonymously evaluate customer service, operations, employee integrity, merchandising, and product quality. Mystery Shopping goes by many names:
When location, pricing, and product assortment are no longer unique, service is often the key to success or failure. It costs 10x more to get a new customer than to keep an existing one. One unhappy customer will tell 5 other people of their bad experience with service.
Why customers leave:
Why should you invest in this service?
Very simple costing model, decide on a budget the Auditor is allowed to spend and DC charges a nominal service fee. The audit sits in our app and is completed on the app. No Paper just a questionnaire that needs to be completed.