Consulting

Overview

“Train people well enough so they can leave. Treat them well enough so they don’t have to.”

Sir Richard Branson

What is the importance of developing a documented toolkit?

Business is so admin-heavy and requires daily processes to be put in place to ensure daily procedures are followed and adhered to. We are able to assist with the development of many aspects of your store, see bullets of some of them.

  • Development of an Ops Manual
  • Recipe Cards for Food & Cocktails
  • Cash up Procedures
  • Devising Floor Plans and Waiter Bays
  • Prep sheets and Prep Processes
  • Stock sheets and Stock procedures
  •  Training Manual’s
  • Waiter Tests based on your Menu
  • Ordering Processes
  • Job Descriptions
  • Company Audits
  • Mystery guest programs
  • OPUS App based Checklists

We can assist hands-on to build and implement all of the above and a lot more. In addition, all of these can be housed in an App that would be available to all staff and management. 

Human Resources

  • Do you have an engaged and inclusive workforce?
  • Are your HR processes and practices facilitating a high-performance culture?
  • Do you have clear boundaries that your workforce understand?
  • Do they understand the consequences and are these consequences consistent?
  • Is there a punish in private and praise in public culture with in your business?
  • Is your Time and Attendance linked to your POS, Payroll and your Bank account?
  • Do you have clear boundaries that your workforce understand?

If you’ve answered NO to any of these questions, then let us assist you.

We aim to deliver the following outcomes:

Identify processes that are working well and those that need improvement.
Provide a framework for talent management that will drive an engaged, inclusive and high- performance team. We will focus on the following practices within your organisation;

  • Recruitment and Selection Practices
  • Training and Development
  • Career and Succession Planning
  • Performance Appraisal Processes
  • Reward and Recognition Programs and Practices
  • Levels of Engagement and Inclusion
  • Corrective action policies
  • Assistance with Chairing Enquiries to enable you to have an unbiased outcome
  • Assistance with Staff Recruitment

We have partnered with one of the most respected outsourced Industrial Relations management companies, our the aim is to assist and contribute towards the overall management of companies on a daily basis. 

Operational Oversight

Give us the opportunity to spend sometime in your business to assess it from a variety of different angles. We could approach a task and start off by being a guest, none of your staff would be aware of us and an evaluation can be formulated from a guests perspective.

We have also been tasked on a few occasions to come in as a member of staff and actually work alongside your workforce. The evaluation has a very different feel and outcome but can also be a valuable piece of information

The day to day operational processes and procedures are the back bone of your business and if effective policies are introduced it shows in your bottom line.

Kitchen Design/Flow

Our Directors consistently sit around meeting tables and discuss the biggest frustrations they experienced in their career which spans close to 50 years collectively. The most common subject raised is that new Hospitality businesses spend all the time and money on FOH and forget the importance of kitchen design. They rarely analysis the flow of service in the BOH areas and then only to find out once they have opened that the kitchen has not been set up for success.

Do not make this mistake, let us come in and assist you with plans, designs and guidance. 

HACCP Food Safety

South Africa has always been 10 steps behind with ensuring compliance with Health and Hygiene regulations. Just recently one of our very good clients who operates 32 stores nationally has had the pleasure of two very large fines from our governing body. It is now becoming a reality!!!

We have partnered with one of the biggest cleaning companies who supply directly to the Hospitality industry to assist kitchens in becoming compliant. HACCP and ISO practices and can assist business in ensuring that their teams and businesses are compliant, we can assist in implementation, monitoring and training.

One of our Directors had the pleasure of spending close to two years in Dubai and was involved with one of the biggest Hospitality Management companies there. If you are not compliant from a Health and Hygiene point of view the Baladiya close your doors. 

Menu Design and Compilation

Time has come for you to update, upgrade or change the content of your menu and have run out of idea’s. You do not have access to qualified Chef’s and cant afford exorbitant rates for Chef consultant’s.

Wine list’s and wine pairing is just not your forte. South Africa has in the region of 550 Wineries spread all around our beautiful country, where do you start, which wines make it to your menu, let us assist.

Mixology of cocktails is massive and Gin is the new trending spirit. With years of expertise and a BSS Cocktail infusion course to our name we can develop a wide variety of options for you to choose from. 

Procurement Services

Let us assist you in getting the best price available in the market for whatever stock item you might be looking for or already stock. Tired of having to spend endless hours on the phone just so you can optimise your profits.

What if we had an app which enabled you to place orders directly with your suppliers. What if we had an integrated solution so you were able to integrate your orders into the POS. No paper, no telephone, no capturing of GRN’s, just a seamless system that keeps your Manager on the floor. 

App Based Checklist

We have developed an app that can house all your day-to-day Checklists from Opening Processes to Closing Processes.

What are all those lists that have to be filled out daily?

  • Temperature Checks
  • Waiter Bay allocation
  • Cleaning Checklists
  • Management duties
  • etc.

This all can be housed in the app and no paper is required, notifications are set up to inform Head Office/Owners. 

Fully customisable and 100% Proudly South African.

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Testimonials

“I highly recommend the product and service in which Maslow offers my business. The A.I Bot which they have incorporated into my daily operation has proven wildly beneficial. It has streamlined our stock capturing process 10-fold by taking the work off, of the hands of my management. It’s completely automated and requires only a simple manual scan of an invoice. After you drop that scan into the necessary folder, you can consider the rest of the work done, it takes seconds. Whereas prior to this my management where spending 2 hours a day capturing invoices line-by-line. That time can now be spent on more important tasks like actually running our restaurant and making us money. The admin team are also super helpful and complete any tasks in which the bot cannot without hesitation, they are always super transparent and on-the-ball. Eddie and his team are a great help and an excellent team to work with. I would recommend this product to any restauranter who appreciates efficient time management within your company.”
~ Andre Du PlessisOwner Lupa Osteria Midstream
“Incredibly insightful contact point of our working relationship. Look forward to the next journey we work together as the valuable experience and sector knowledge provided by Eddie encouraged progress and a productive network throughout our mandate.”
~ Nicolas de SousaRebels Playground
“Had the opportunity to work with Eddie and doesn’t take much to notice that Eddie maintains a friendly and action – oriented individual. He displays excellent personal leadership and interpersonal skills, making him an excellent team player and communicator. His all rounded knowledge and experience provides any company a great asset in team development and leadership.”
~ Sami Al KouatlliGeneral Manager PF Changs
“After 16 years of running a very successful and busy restaurant, we knew that there was a big hole in our operations efficiency and general systems. Most restaurants are very reactive and we had a huge need to take Pronto to the next level of excellence. The list of what they have experience with is extensive and working with Eddie and Wayne has given us the opportunity to radically improve our business and the way we do things on a daily basis. The experience that Eddie and Wayne have shared with us has translated to monetary savings and their decades-long experience as operators has been invaluable in taking our business to the next level. Professional, hard-working, and a pleasure to have around. What we have created together is a great foundation for our business so that the next 16 years are even better than the last.”
~ Natasha MacielOwner Pronto Italian Restaurant
“From being an enigma to our go to guy is a great achievement. You and your team have done such a great job on Uncle Jim’s. I will recommend your company far and wide. We will spread the word. The journey has just started and moving forward with you and your team by our side will be like having the wind on our back. Thank you, thank you very much you both are true professionals in every sense of the word.“
Uncle Jims
"Eddie, an adept operator in the restaurant business, consistently showcased outstanding professionalism throughout his career. Renowned for his high integrity, he fostered a positive work environment and earned the trust of both colleagues and patrons. Beyond operational excellence, Eddie stood out for his forward-thinking mindset, evidenced by his strategic analyses that fueled the restaurant's growth and adaptability in a dynamic industry. Notably, his ability to quickly and effectively read market trends set him apart, allowing the establishment to stay ahead of the curve. Eddie's holistic skill set, encompassing operational prowess, integrity, forward thinking, and market acumen, positioned him as a standout figure in the competitive landscape of hospitality."
~ Francois van der MerweThe Alshaya Group
"I have worked with Ed when I owned the Piza e Vino Eagles Landing franchise in 2016. He was head of operations for that group at the time. He assisted our store with implementing and training in various franchise business operational structures like purchasing ,costing , compliance, HR, etc. He always showed impeccable work ethic and professionalism in our dealings and I would recommend his services."
~ Jose Dos PassosColada Hospitality Club
"We cannot operate without Eddie and his amazing team! It took us years to find someone that actually understands the intricacies of a POS system as an IT system and in addition has the restaurant knowledge on the ground to understand practical implementation. Now we can focus on running a Franchise and Eddie sorts us out behind the scenes. He is very reliable, trustworthy and most importantly passionate not only about his business, but ours! Our Franchisees also independently uses him for external Audits and has that trust that he will perform them diligently, whilst knowing the Brand inside out. We have contracted Eddie for our second Franchise aswell, which shows our trust and dependency on his expertise. I would highly recommend this to any restaurant or franchise!"
~ Estelle De BeerHennies Group
"Dawsonscreek has assisted us with implementing,maintaining and running our data base through GAAP......nothing is ever too much for them. The security of knowing that most loop holes have been closed and the idea of an eagle in the sky watching over has assisted our company to improve probability, I cant stongly enough recommend using their services. Thank you to Eddie and his team for their continued professional support and guidance."
~ Richard LeeTindlovu Group
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